Date

Collection Agent
Address

RE: Acct. # ...

To whom it may concern:

When living in (state, city), I received service through ________________ (Telephone, power, water, etc.) Company. During that time there were numerous billing errors. I kept being mixed up with another family. Though time-consuming and aggravating for me, the __________ company always found and corrected the errors.

Before moving to (state, city), I stopped service and paid the final bill. I never thought I would continue to be plagued with __________________ Company errors.

I am sure if you speak to a human being and not a computer at ________________ Company, there will be a record of the problems we were having with wrong billings. I am also certain you will discover this is not my debt.

I was assured by ______________ Company at the time that I was not the cause of the errors. I don’t know what the actual problem was, but I can assure you this is not my bill.

I would truly appreciate your assistance.

Sincerely,

Your Name
Address